Refunding a purchase

If you need to partially or completely refund a purchase, you can take the following steps in Atleta to automatically transfer the money back to the participant.

  • Go to Participants and find the participant that wants to cancel and click on it.
  • On the right hand side of your screen, under Registrations, click on the registration that you want to cancel. You will now see a list of the participant's purchases.
  • Next to the ticket that you want to cancel, on the right hand side, open the dropdown menu indicated by three dots and click Edit.
  • Change the Payable amount to your desired amount, and to 0 if you want to do a full refund.
  • You will be asked what you want to do with the surplus amount: click Refund.
  • Finally, click Confirm to make the transfer.